Grief is a deeply personal journey, experienced differently by everyone. It can come in waves -bringing moments of sadness, reflection, and even uncertainty as you begin to adjust to life without your loved one.
During this time, having the right support can make all the difference. A Hand of Support is our way of walking alongside you, offering guidance, care, and practical help in the days and weeks that follow. From bereavement services to helpful resources, we are here to ensure you and your family feel supported, understood, and never alone.
Ever wished you could help someone through their grief, but weren’t sure where to start?
Sometimes, the simplest gestures can provide the greatest comfort. Our Gift & Care Collection has been thoughtfully curated to offer meaningful ways to support family members, friends, colleagues, or neighbours during difficult times. Maybe you would like to get something for yourself…
From children’s books and grief resources, to candles and other self-care items, as well as recommendations for trusted local florists, each item has been carefully chosen to provide comfort, encouragement, and a gentle reminder that they are not alone.
This range is currently in our Bendigo office at 151 McCrae Street.
For more practical tips, ideas, and guidance on supporting someone through grief, we also invite you to follow our social media pages, where we regularly share helpful resources, thoughtful advice, and ways to navigate life’s most difficult moments with compassion and care.
At William Farmer Funeral Directors we are dedicated to providing an experience to our community that exceeds expectations and is always working to innovate and develop.
Whether you loved something, or think there is something we can improve, we want to hear from you. As a family owned and operated funeral home we are always trying to evolve, and your insights help us to shape our future. You can provide feedback to us through different means:
Via Email – megan.cattell@williamfarmer.com.au
Via Mail – Megan Cattell – Company Co-Director – PO BOX 699, Bendigo Victoria, 3555
Via Phone – Call during business hours on 03 5441 5577
In person – Making an appointment at a mutually convenient time to discuss feedback in person.
Alternatively, please complete the form below.
We value the time and effort involved in providing feedback, thankyou.
Meet Archie!
Our beloved ‘Comfort Dog’ has a cheeky and infectious spirit. He brings a unique warmth to our team in their daily life. His playful antics and gentle presence creates a calming atmosphere, providing support to our team so they can provide the best of care to our families.
Whilst Archie isn’t accessible to the public, his role in our workplace is invaluable – simply being around him lifts the team spirits and fosters a sense of camaraderie. Whether he’s wagging his tail or playfully nudging us for attention, Archie reminds us of the importance of compassion and connection in our daily lives.
Paul is a kind, compassionate, and professional individual who brings a deep sense of care and empathy to his role in the funeral industry. With a wealth of experience, he strives to provide families with the support and guidance they need during their most challenging times. Paul’s commitment to helping others is evident in the thoughtful and respectful manner with which he handles each situation.
Outside of his professional life, Paul is a dedicated family man who values the time spent with his loved ones. In his free time, he enjoys referring basketball, a passion that allows him to stay active and engaged with his community. Paul’s warm nature, attention to detail, and dedication to service make him an invaluable part of our team.
Dwayne is a dedicated community member and family man, and is a valued member of our team. His professional support and care for our families is paramount during a funeral service, initial transfer or when someone visits our locations.
His nature of wanting to help others and going above and beyond the call of duty is of great comfort to the families we serve.
Dwayne regards a funeral service as a very important event in a family’s life and often assists our Funeral Director’s on the day of a service.
Beyond Dwayne’s work at William Farmer he is always interested in travelling the world, seeing new things and supporting his family. Oh and enjoying a winery, always a winery!
Paul joined our team in 2024, and has quickly become an integral part of our funeral operations team. His caring nature ensures that every detail is carried out with tremendous respect and that all family wishes are achieved with professionalism and compassion.
He is often one of the faces families meet to transfer their loved one into our care, and ensures that this step is carried out with dignity and respect. He takes his time to learn about those who have passed away and comfort those left behind.
Outside of his dedication to our company Paul loves experiencing life with his family, spending time by the beach or on his bike.
A kind, caring, and compassionate individual, Margaret plays a vital role in maintaining the function rooms at William Farmer. Her strong commitment to exceptional service ensures that everyone who visits our locations are greeted with a warm smile and provided with a relaxing and welcoming environment, perfect for sharing memories and stories.
Margaret takes great pride in handling all our catering needs with attention to detail, ensuring that each event is not only enjoyable but also runs smoothly. She presents our function rooms with a sense of class and elegance, ensuring that every detail is taken care of, from the décor to the atmosphere, creating an environment where families can feel at ease.
Her infectious energy and zest for life keep us all on our toes and inspire those around her. Margaret’s positive attitude and dedication to her work make her a valuable and cherished member of our team. Her ability to balance professionalism with genuine warmth has earned her the respect and admiration of both her colleagues and the families we serve. Margaret’s contributions to our team are truly invaluable, and her presence ensures that each function is a memorable and meaningful experience for all.
Joining our team in 2021, Helen has quickly become a longstanding and loyal asset to William Farmer. A caring, compassionate, and highly valued member of our daily operations, Helen brings a sense of calm and dedication to every aspect of her role. She finds her work extremely rewarding, and feels grateful to be part of a team that helps support families during such a vulnerable and difficult time. Helen views her role within the Administration team as both challenging and fulfilling, where each day presents opportunities to make a positive impact.
As Helen says, “I’m lucky to work in such a supportive team who are all passionate about what they do. We all aim to provide service of the highest standard and we work together to ensure that we provide the best possible support to families.” This team spirit is one of the many reasons Helen thrives in her role. Her commitment to providing exceptional service is evident in every task she undertakes, and her attention to detail ensures that the families we work with receive the care and respect they deserve.
Helen brings with her a wealth of experience, having honed her skills over the years, and her dedication to excellence is second to none. She is always willing to go the extra mile to ensure that the needs of our families are met with compassion and professionalism.
Outside of work, Helen has a creative side that she nurtures through nature journaling, quilting, and calligraphy, hobbies that reflect her keen eye for detail and appreciation for the beauty in life’s small moments. She also enjoys reading Irish literature, which speaks to her love of storytelling and culture.
We are incredibly fortunate to work alongside Helen. Her positive energy, commitment to our team’s goals, and unwavering support of our mission make her an invaluable part of our team, and we are grateful for her continued contributions.
While Anna works primarily behind the scenes, she is often based at Eaglehawk and enjoys being part of the day-to-day life of the community. She values the opportunity to work closely with families and colleagues, and takes great pride in building genuine connections with those she supports.
Anna plays a vital behind-the-scenes role, supporting the business so the wider team can focus fully on caring for families.
Having grown up in Bendigo and completed all of her education locally, she has a deep and genuine connection to the community she now serves, and a strong appreciation for the people and values that make it unique.
As a qualified accountant, Anna brings extensive experience from her background in public accounting, including both internal and external audit. This experience has shaped her strong sense of responsibility, attention to detail, and commitment to accuracy and integrity. Her work is guided by professionalism and trust, ensuring the organisation’s administrative and financial processes are managed with care and precision.
Anna takes great pride in ensuring that systems and processes run smoothly, respectfully, and efficiently. By creating a calm, well-organised foundation behind the scenes, she helps support an environment of dignity and reassurance during what can be an especially sensitive and emotional time for the families the team serves.
Kelsea brings a unique depth of compassion and understanding to her role as a Graphics Administrator at William Farmer. Kelsea has a extensive background as a registered nurse and experience in palliative care, she has supported and see first hand what individuals and families go through, during some of life’s most vulnerable moments.
While she sought a change in career, her desire to continue serving her community and supporting those experiencing grief remains at the heart of everything she does.
Her clinical experience has shaped a calm, empathetic approach, allowing her to work with families in a way that feels both reassuring and respectful. Kelsea understands the importance of honouring each life with care and intention, and she takes great pride in contributing to meaningful and personalised tributes with her creative and innovative approach.
Outside of work, Kelsea enjoys spending time with her family and embracing the outdoors. Whether camping or exploring nature, she values the sense of connection and grounding these moments bring.
For Kelsea, being part of a family’s journey during such significant times is both a responsibility and a privilege – one she carries with quiet strength and genuine care.
Millie has deep roots in Bendigo, where she has grown up surrounded by the love and support of her close-knit family. Having always valued family connections, she enjoys the close bonds she shares with her loved ones in the community. Millie recently spent a short time in Melbourne, where she studied Graphic Design at university, furthering her passion for creativity and visual storytelling.
Her early working life was spent in Bendigo’s primary schools, where she worked in after-school care programs and served as an integration aide in classrooms, developing her nurturing and empathetic nature. This background in supporting children and families laid a solid foundation for her future career.
Millie made the transition into the funeral industry while in Melbourne, where she began her career and developed her skills in a field that deeply resonates with her. We are now fortunate enough to have Millie at William Farmer, where she has found a fulfilling role as our Graphics Administrator. In this capacity, Millie works closely with families, creating meaningful visual tributes to celebrate their loved ones’ lives. She understands the importance of providing a thoughtful and expressive way to honour your loved ones, ensuring that each tribute is a heartfelt reflection of the individual’s story.
Millie is truly honoured to have the opportunity to share the life story of a loved one through the power of photographic memories. Her creativity, attention to detail, and sincere dedication to this work ensure that the tributes she designs are both personal and meaningful. Her contributions to our team are invaluable, as she helps families commemorate their loved ones in a way that reflects their unique lives and legacies.
With over ten years of administrative experience across a range of industries, Adam plays an integral role as a Funeral Administrator, providing calm, organised, and compassionate support to both families and the wider team.
He is a highly valued member of the team and is often the first point of contact when families reach out, frequently being the reassuring voice on the other end of the phone. Known for his friendly and welcoming manner, Adam is dedicated to delivering thoughtful, attentive customer service and ensuring every detail is managed with care, respect, and sensitivity during what can be a very difficult and emotional time.
Raised on a small farm on the Sapphire Coast of New South Wales, Adam developed strong moral values and a deep appreciation for family, community, and connection. A devoted family man, Adam considers raising his family to be his greatest achievement—an experience that has shaped his genuine empathy and reinforced his commitment to supporting others. He takes great pride in creating a comforting and supportive environment, helping families feel heard, cared for, and supported every step of the way, from the very first phone call through the entire process.
Sandra is a friendly and familiar face within our catering team, bringing many years of experience in catering and hospitality. She takes great pride in creating a welcoming and comfortable environment for families and their guests, ensuring every detail is thoughtfully prepared with care.
Living locally and surrounded by the family she loves, Sandra understands the importance of community and connection. Her warm nature and genuine kindness shine through in everything she does, helping families feel cared for during a difficult time.
Whether she is preparing refreshments, setting up for a gathering, or quietly assisting behind the scenes, Sandra approaches every task with professionalism, compassion, and attention to detail. Her dedication to caring for others makes her a valued member of our team and an important part of the support we provide to families.
Robin is a valued member of our team whose genuine kindness and down-to-earth nature help families feel comfortable from the moment they meet her. With a warm heart and a calm presence, she has a natural ability to make people feel supported during one of life’s most difficult times.
As one of our Funeral Assistants, Robin takes great pride in helping every service run with care, dignity and respect. Whether she is welcoming families, assisting on the day of a funeral, or quietly working behind the scenes, she understands that it is often the smallest acts of kindness that leave the greatest impact.
Robin’s passion for the funeral industry is something truly special. She feels privileged to help families honour and celebrate the lives of those they love, and approaches every farewell with genuine compassion and respect. Her caring nature, gentle presence, and willingness to go above and beyond make her a much-loved member of our team and someone families truly value.
Connor joined the team at William Farmer in early 2019. You will often find Connor greeting you when you visit our office or when you phone for assistance. He brings a wealth of knowledge in technology and is frequently helping to provide support to families in this area. Connor’s genuine want to provide care and compassion to the families we care for is a great benefit to our team.
June has completed studies in grief counselling, bereavement, and mortuary technology. This formal training is only a small portion of the skills June brings to William Farmer.
As our mortuary manager, her sensitive and caring demeanour has proven to be of great comfort to grieving families with loved ones in our care. Her attention to detail ensures every aspect of our mortuary care is carried out to the highest level, with dignity and respect at all times.
In addition to providing the highest level of mortuary care, June is also a Funeral Director. Her range of skills is often a great comfort to the families we care for and every aspect of the funeral is planned and carried out according to each family’s wishes.
June’s passion and sensitivity, and her grief and bereavement background are a great asset to the team at William Farmer and she believes that her role is more of a “calling” than a job.
You can create a funeral that reflects the unique and special qualities of your loved one. The secret is to add personal touches. Here are some thoughts: Choosing a Celebrant or Clergy member, asking mourners to wear a special something to the funeral, select some life symbols to be displayed, light a candle, give guests a printed item to take home, project photos on a screen during the funeral service, include humour during the funeral, select music and special readings/ poems, invite other associations such as RSL or maybe have a balloon or dove release.
If you or a loved one has an association with a church or religious group your clergy will most likely be your first choice. May you you or your loved one has not attended church for many years, but would still like a clergy member, your Funeral Director has easily arrange this. You may prefer a celebrant to lead the funeral service- we have celebrants that we can highly recommend to you. Maybe a family member would like to lead the service, this is ok to. If available, and at the families request, our Funeral Directors can also assist as an MC.
You or the person who has died may already know the clergy or celebrant. However, this is often not the case and we will ensure that the person we recommend will help honour and celebrate the life being farewelled.
Mortuary Care
When a loved one is brought into our care, they are looked after in our mortuary care centre. This is where we care for those that have passed away by bathing and dressing them. Our team of experienced mortuary technicians will carefully and respectfully carry out any family wishes whilst maintaining the highest level of dignity at all times. Sometimes families wish to assist in the care process and we highly encourage this. After mortuary care, a family’s loved one will safely rest in the chosen coffin until the day of the ceremony.
The Viewing
The viewing is a time for family to support one another in their grief. During this time your loved one will be resting in there coffin, allowing you and others who loved the person to acknowledge the reality of the death and to say goodbye. You may consider giving friends the opportunity to come into the viewing. If possible, try not to leave the viewing last minute. Allow enough days between the death and the day of the service to benefit from the viewing.
The William Farmer Memorial Chapel has many years of history attached to it, and has the capacity to seat 100 people plus standing room. This traditional chapel is tastefully decorated and has been used by families for many generations. The Memorial chapel offers updated Audio Visual Equipment for music and photo presentations. The Oakley Room is our refreshment room at this location, and will comfortably cater for refreshments following a funeral service.
We also have a large carpark beside this chapel for family and friends to park in during the funeral service and refreshments following the funeral. Located on site is a lovely outdoor seating area for family and friends to gather prior to the funeral service commencing.
Opened in 2010, the William Farmer Victoria Street Chapel was designed as a place for reflection, celebration, reunion and our community.
With the main chapel seating 280 people with plenty of standing room, this chapel provides a beautifully peaceful atmosphere. Set among manicured gardens and plenty of parking, this chapel offers state of the art Audio Visual Equipment, Video Streaming, Service Recording and a Hearing Loop for the hearing impaired. We also have a playground to help entertain young children before, during and after the service. In addition to this chapel, we also offer a large outdoor chapel.
Conveniently located across from the Eaglehawk Remembrance Park and Bendigo Crematorium, our chapel allows families to accompany their loved ones on there final journey. Often a very special and meaningful time.
Our Reception Room is Bendigo’s largest and newest dedicated after funeral function centre and courtyard. With audio visual facilities and a fully equipped kitchen, we can cater to every need and request. Our staff will ensure you are looked after and that your time following a funeral service is stress free and comfortable.
Becca’s journey to becoming a Funeral Consultant at William Farmer is one marked by unique experiences and a deep connection to the people she serves. Growing up on a farm in the Scottish Borders, Becca’s life took a significant turn when she met a family from Bendigo at the age of seven. This early encounter sparked a lasting friendship that brought her to Bendigo on several holidays to visit her ‘second’ family, this journey has encouraged her to spend more time in Australia, and she is quickly becoming a part of our local community.
Before transitioning into funeral services, Becca’s early career was diverse and rooted in a passion for helping others. She spent time coaching tennis, primarily working with children, and later worked for the Department of Work & Pensions (Scotland). It was during her work in the William Farmer office that led Becca to develop her career in the funeral industry further, a place where her natural ability to connect with others and her drive to make a difference led her to her current role.
As a Funeral Consultant, Becca works closely with families, guiding them through the process of celebrating their loved one’s life in a meaningful way. Her patient, sympathetic nature, and exceptional organisational skills have made her a great asset to our team and the families she serves. Becca is committed to ensuring that each family’s wishes are respected, and their loved one’s memory is honoured with dignity.
Beyond her work within funeral care, Becca has been making an impressive impact in our mortuary care, further solidifying her as a young and developing funeral director. Her dedication to learning and growing in her profession is something we take great pride in. Becca’s attention to detail and respect for the dignity of the people within our care is evident in everything she does, and her contributions continue to enhance the services we provide.
Becca has become an integral and valued member of the William Farmer team. Her compassion, combined with her ongoing professional development, ensures that she continues to provide exceptional care to the families we are entrusted with. We look forward to watching her grow as a funeral director and continue making a positive impact on the lives of those around her.
Jesse became part of the William Farmer team in 2012, starting as a young funeral director. His passion for his work and his unwavering dedication to the families he serves are at the core of his being. Jesse considers it a profound honour to support families in honouring their loved ones in a way that is truly special and personalised to each family.
Beyond his role at William Farmer, Jesse is deeply engaged in the community, serving on various committees and boards. He is always exploring new technologies and innovative ways to enhance the experience for the families of William Farmer.
His commitment and excellence were recognised when he received the prestigious 2019 Australian Funeral Directors Association Scholarship which took him to Chicago and Canada on a study tour. Jesse currently also holds a position on the Victorian Council of the Australian Funeral Directors Association.
In 2023, Jesse and his wife Megan assumed the responsibility of managing the business from his Aunty and Uncle, Heather and Andrew Hampton. They are dedicated to upholding the proud legacy of this family-owned business and serving the families of Central Victoria.
Allison’s unwavering commitment to the families we serve is at the heart of her role as a Funeral Consultant. Her genuine care and compassion offer great comfort as she guides families through the often difficult and emotional funeral planning process. With her thoughtful approach, Allison ensures each service is meticulously planned and carried out with the utmost respect, honouring the legacy of each individual.
Her exceptional attention to detail, combined with her willingness to go above and beyond the call of duty, is consistently recognised and deeply appreciated by the families she works with. It is this dedication that has made her a standout member of our team.
Recently, Allison has stepped up into a leadership role within our company, taking on the responsibility of leading our funeral operations team alongside Jesse. In this new capacity, she continues to demonstrate her commitment to excellence, ensuring that each family’s needs are met with care and respect.
Allison’s approach to leadership is grounded in her belief in family values. She treats each family with the same level of care and dedication as if they were her own, fostering an environment of compassion and respect throughout every aspect of the funeral service.
In 2023, Megan returned to the William Farmer team to support her husband, Jesse, in maintaining a company centered on family and community values. At William Farmer, we consider it a privilege to provide unwavering support to the families we serve.
Megan brings a gentle and compassionate approach to her work, offering solace to the families in her care. With a background in psychology and bereavement care, Megan has a deep understanding of families needs and is dedicated to leading and training not only our team, but local community groups, hospitals and nursing homes in grief care.
Raised in Bendigo, Megan completed her education locally and actively engaged in sports and community service. Outside of her work at William Farmer, Megan finds joy in time with their beautiful fur-baby, Archie, and takes pride in watching her nieces blossom into remarkable young girls. Megan also loves a sneaky getaway to anywhere a beach is in sight!